Certain types of goods are exempt from being returned or refunded these products include downloadable software, online courses, e-Books, downloadable frequencies, and products that have been opened.
This Acceptable Use Policy ("AUP") incorporates by reference your Secret Energy Customer Agreement ("Agreement") and represents a Service Level Agreement between you and Secret Energy. All terms not specifically defined in this AUP shall have the corresponding meaning provided in the Agreement. Your services may be suspended or terminated for violation of this AUP in accordance with your Membership Agreement with Secret Energy. Inquiries regarding the AUP should be directed to [email protected]
- You may not use Secret Energy's network or services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including without limitation:
- Use of a members Secret Energy account without the owner's authorization;
- Disruption or interference of any service, data system, network, computer or communications system, software application, or network or computing device;
- Unauthorized collection or use of e-mail addresses, screen names or other identifiers (including, without limitation, phishing, Internet scamming, password engineering, scraping and harvesting);
- Use of any false, misleading, or deceptive name or header information on your page, in an email, or a newsgroup posting;
- Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
- Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software.
- Any conduct that is likely to result in retaliation against the Secret Energy network or website, or Secret Energy's employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS) or any other digital attack;
- Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;
Excessive Use of System Resources
You may not use any shared system provided by Secret Energy in a way that unnecessarily interferes with the normal operation of the shared system, or that consumes a disproportionate share of the resources of the system. You agree that Secret Energy may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, or has the potential to infect or corrupt the system or other data that is stored on the same system.
You may not attempt to probe, scan, penetrate or test the vulnerability of a Secret Energy system or network, or to breach the Secret Energy security or authentication measures, whether by passive or intrusive techniques, without Secret Energy's express written consent. If you are a Secret Energy customer and need to perform a penetration test, let us know beforehand by emailing [email protected]
Newsgroups, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any WhatsApp group, bulletin board, chat group or other forum in which you participate, such as Internet Relay Chat and USENET groups including their rules for content and commercial postings. You must comply with the rules of any other network you access or participate in using your Secret Energy services. A breach of any of the provisions of this section may result in immediate termination of your Membership and User Agreement with Secret Energy.
You may not publish, transmit or store on or via the Secret Energy network or equipment any content or links to any content that in Secret Energy's belief:
- constitutes, depicts, fosters, promotes or relates in any manner to child sexual abuse, beastiality, or non-consensual sex acts;
- is excessively violent, incites violence, threatens violence or contains harassing content or hate speech;
- is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
- is defamatory or violates a person's privacy;
- creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security or interferes with an investigation by law enforcement;
- improperly exposes trade secrets or other confidential or proprietary information of another person or business;
- is intended to assist others in defeating technical copyright protections; infringes on another person's copyright, trade or service mark, patent or other property right;
- promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
- is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Secret Energy; or
- is otherwise malicious, fraudulent or may result in retaliation against Secret Energy by offended viewers.
This list includes examples of content that Secret Energy may deem inappropriate but prohibited content is not limited to the aforementioned list.
You may not use Secret Energy's network or services to download, publish, display, distribute, copy or otherwise use or make available in any manner any text, music, software, art, image or other work protected by intellectual property law unless:
- you have been expressly authorized by the owner of the intellectual property; or
- you are otherwise authorized by established intellectual property law.
It is Secret Energy's policy to terminate or suspend the services of Customers who are repeat infringers, but Secret Energy at all times reserves the right to terminate or suspend services based upon a single incident.
Secret Energy may prohibit you from doing any streaming and/or live events from our sites where there is a risk, in Secret Energy's discretion, that the event may violate Sections 5 and/or 6 above.
Amendments to this AUP may be made at any time and you should check back frequently for any changes. This policy was last updated on May 24, 2018.
How is Personal Data Collected by Secret Energy?
Why Does Secret Energy Collect Personal Data?
Secret Energy may use your Personal Data to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of Secret Energy's website, and to enable Secret Energy to review, develop and continually improve the products, services and offers that it provides. Secret Energy also uses this information to prevent or detect fraud or abuses of Secret Energy's website and to enable third parties to carry out technical, logistical or other functions on its behalf.
Secret Energy uses Personal Data to send information about Secret Energy to Visitors and to contact them when necessary. Secret Energy also uses the information that it collects to improve the content of its website and as training aids for its employees. Visitors have discretion as to whether to grant information to Secret Energy upon Secret Energy's request for information.
For Financial Information
Secret Energy may ask Customers to enter credit card or account information in order to process orders for services placed with Secret Energy. Financial information provided via its website is transferred over a secure connection via Paypal, a payment processing company. Secret Energy does not collect this information and will not authorize the release of the information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes by Paypal. Credit card numbers are used by Paypal only for processing payments and are not used for any other purposes. Secret Energy entered into a written agreement with Paypal and it will continue to enter into written agreements with third parties that provide credit card processing services. Secret Energy will ensure that appropriate security and confidentiality measures are in place in safeguarding your personal data.
For Use Information
For Support Information
Secret Energy uses information that you provide to it via telephone calls, chat, e-mail, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, Secret Energy will use the information to establish your account. Information you submit in writing, such as chat, e-mail, and web form information is archived and may be tied to information that Secret Energy collects about your web visits. Your telephone call may be recorded for training purposes and Secret Energy may enter information you provide via telephone into its systems to use for the purposes described in this paragraph.
Secret Energy's Disclosure of Personal Data to Regulatory Agencies
Subject to applicable law, you have the choice to and right to limit, restrict or deny Secret Energy's ability to share your Personal Data with third parties or use of your Personal Data for a purpose that is materially different from the purpose for which it was originally collected or authorized by you. In order to exercise your right to choose, please contact us at [email protected] Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page. Please note, in the absence of any notice to the contrary, you expressly grant Secret Energy permission to share your Personal Data at Secret Energy's discretion.
Security and Integrity of your Personal Data
Secret Energy intends to protect and secure your Personal Data in accordance to the terms of this Privacy Statement and the Customer Agreement, and has implemented physical, administrative and technical measures designed to protect your Personal Data from unauthorized access, use or disclosure. These industry-standard safeguards are consistent with the ISO/IEC 27001:2013 standard, and include without limitation encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based secure sockets layer encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access. Secret Energy requires all Secret Energy business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by Secret Energy in furtherance of our provision of a Secret Energy Resource to you. To learn more about Secret Energy's contractor requirements, please contact us at [email protected] Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page.
Access to your Personal Data
You control access to Personal Data maintained or stored by you via Secret Energy's web-based interface for account management. You may update your information at any time. You may cancel your account at any time and may request that your personal information be deleted from Secret Energy's databases, with the exception of: network access logs, which may be stored for any duration of time at Secret Energy's discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Secret Energy management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Customer Agreement and applicable Service Level Agreement has resulted in cancellation of your account (as defined by revocation of your permission to utilize Secret Energy's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of Secret Energy's services in the future by the offending individual. Upon request, Secret Energy will grant you reasonable access to Personal Data maintained by Secret Energy about you. In addition, we will take reasonable steps to correct, amend or delete information that is demonstrated by you to be inaccurate, incomplete or processed in violation of applicable law. Unless required by law, Secret Energy will not permit you to access the Personal Data of any Data Subject other than yourself.
International Transfers of Personal Data
Secret Energy is an international organization headquartered in the United States of America (the "US"). By utilizing a Secret Energy Resource, you expressly consent to Secret Energy's access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction. In addition to its obligations under US law, Secret Energy supplements the protection of the international transfer of your Personal Data by observing numerous industry best practices.
Secret Energy will not intentionally collect or maintain, and requests that you do not provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information. If you host any material or information that is sensitive and/or subject to the Graham-Leach Bailey Act, the Health Information Privacy Portability and Accountability Act, or any other law or regulation, such information and compliance with applicable privacy laws remains solely your responsibility. Secret Energy is not responsible for any sensitive information stored by you on its system.
Children's Online Privacy Protection
Secret Energy's current primary services are not designed for or directed to children under thirteen (13) years of age and Secret Energy will not intentionally collect or maintain information about anyone under thirteen (13) years of age until Secret Energy Kids begins. This information will be amended when Secret Energy Kids launches.
You bear sole responsibility for maintaining the security of any additional third-party add-ons that have been added by yourself and maintained in our system. You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using your Secret Energy Membership. In no event shall Secret Energy be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your own additional third party services.