Refund Policy

REFUND POLICY

Certain types of goods are exempt from being returned or refunded these products include downloadable software, online courses, e-Books, downloadable frequencies, and products that have been opened. Once the seal is broken the products energetic potential and integrity is exposed. All other products not included in these categories must be returned for exchange or refund at a maximum of 14 days after arrival.

REFUNDS

There are certain situations where only partial refunds are granted: (if applicable) you will be provided with shipping instructions to return the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus the shipping and restocking fee for the item(s) purchased.

LATE OR MISSING REFUNDS

If you refund has been approved and you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@secretenergy.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@secretenergy.com and wait for further instructions on where to send your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

INTERNATIONAL ORDERS

IMPORT TAXES You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. DECLARATION OF VALUE AND PRODUCT DESCRIPTION Due to International laws, Secret Energy states the full value of your order on the shipping label. For higher probability of delivery and reduced customs fees we ship DHL International Airmail on International orders. We will simply indicate the quantity of all the products you ordered along with the following product description, "Natural Products for Personal Use." So, for example, if you ordered 4 each of 2 different products, for a total cost of 300 dollars, we will state the following on the shipping label: Quantity    /   Description   /   Cost 8    /   Natural Products for Personal Use   /   $30.00 YOUR SHIPPING ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS Please make sure your shipping address, phone number, and email are full and complete on your order. The phone number or email may be used by DHL to contact you in case the mail carriers have problems delivering your order. CUSTOMS INFORMATION Secret Energy will not be liable for packages refused or held by customs for delivery we request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges secretenergy.com has incurred during shipping, such as warehousing fees, return postage fees, etc. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds are not available if you choose Global Priority Mail by DHL as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.

Privacy Policy

The following Privacy Policy will apply to the use of any Secret Energy service beginning on May 25, 2018, though you are invited to review and accept its terms at any time before such date. Secret Energy Inc. ("Secret Energy," "we," "us," or "our") respects your privacy and is committed to protecting the Personal Data it collects. The purpose of this Privacy Policy is to inform you of how we protect your privacy when accessing or using Secret Energy Resources. This Privacy Policy applies to Secret Energy Resources that link to, or reference, this Privacy Policy, and describes the ways Secret Energy collects and uses your personal information and the choices you have regarding collection, use, maintenance, access and transmission of your personal information. Capitalized terms not expressly defined in this Privacy Policy shall have the meaning found in the Customer Agreement. By utilizing a Secret Energy Resource, including without limitation the Secret Energy Services, Secret Energy's website or otherwise providing your Personal Data to Secret Energy via any other means, you or the entity you represent ("you" or "your") accept and consent to the rights, obligations and practices described in this Privacy Policy.

Who does the Privacy Policy apply to?

This Privacy Policy applies to all Customers of, and Visitors to, any Secret Energy Resource or Secret Energy Service. In the case of Customers, the Account Holder shall be responsible for (i) informing their End Users, if any, of the existence of this Privacy Policy, as well as any amendments, updates or modifications made to this Privacy Policy and (ii) agreeing to this Privacy Policy, as amended, updated or modified from time to time, on behalf of his, her or its End Users. What Personal Data is Collected by Secret Energy? Secret Energy considers any information that can be used to directly or indirectly identify you to be Personal Data, including without limitation, Personal Data that is accessed, collected, maintained, transmitted and/or used by Secret Energy in the normal course of our business, and is subject to the provisions of this Privacy Policy and applicable law.

How is Personal Data Collected by Secret Energy?

Secret Energy collects and logs your IP address, the time and duration of your visit, the time and duration of the pages on Secret Energy's website that you view (where applicable) and information about your computer system, such as your browser type and operating system, whenever a Secret Energy Resource is accessed or used by you. In the case of Customers, we collect, maintain, transmit and/or use Personal Data provided by you in your Account, including without limitation, your full name, Secret Energy identification number, billing data and contact information. Secret Energy also collects anonymous usage information on Visitors to its website through use of Google Analytics. Google Analytics may employ third party tracking cookies to gather anonymous browser, operating system, geographic, and website navigation information. Use of the Secret Energy Manager interface requires the acceptance of cookies for login session management purposes. Secret Energy will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that Secret Energy uses to determine the number of unique Visitors that view its website, whether or not those Visitors are repeat Visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read cookies and personal information cannot be gathered from cookies. Cookies are simply an identifier shared between you and Secret Energy to allow Secret Energy to improve the services Secret Energy offers to you through its website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of Secret Energy's website as well as other website and interactive services. A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email, or page on Secret Energy's website, which is invisible to you. When you view a page on Secret Energy's website, an e-mail or an advertisement, your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier. This unique identifier will be linked to log information that is used to track your usage of Secret Energy's website in order to determine the effectiveness of content and advertising campaigns. Secret Energy does not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) that Secret Energy collects from you via chat, web forms, and the other means Secret Energy describes in this Privacy Policy.

Why Does Secret Energy Collect Personal Data?

For Customers

Secret Energy may use your Personal Data to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of Secret Energy's website, and to enable Secret Energy to review, develop and continually improve the products, services and offers that it provides. Secret Energy also uses this information to prevent or detect fraud or abuses of Secret Energy's website and to enable third parties to carry out technical, logistical or other functions on its behalf.


For Visitors

Secret Energy uses Personal Data to send information about Secret Energy to Visitors and to contact them when necessary. Secret Energy also uses the information that it collects to improve the content of its website and as training aids for its employees. Visitors have discretion as to whether to grant information to Secret Energy upon Secret Energy's request for information.

For Financial Information

Secret Energy may ask Customers to enter credit card or account information in order to process orders for services placed with Secret Energy. Financial information provided via its website is transferred over a secure connection via Paypal, a payment processing company. Secret Energy does not collect this information and will not authorize the release of the information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes by Paypal. Credit card numbers are used by Paypal only for processing payments and are not used for any other purposes. Secret Energy entered into a written agreement with Paypal and it will continue to enter into written agreements with third parties that provide credit card processing services. Secret Energy will ensure that appropriate security and confidentiality measures are in place in safeguarding your personal data.

For Use Information

Secret Energy uses website use information to measure interest in and develop its web pages and marketing plans, customize the content you view on your web visits based on your activity during past visits, and administer Secret Energy's website. In addition: Secret Energy uses a Visitor's IP address to help diagnose problems with its servers, and to administer its website. Secret Energy uses cookies to help it recognize Visitors as unique Visitors when they return to Secret Energy's website. Secret Energy also uses cookies to tailor content or advertisements to match your preferred interest; avoid showing Visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allow Secret Energy to understand how users use its site and to help it improve the structure of its website (Secret Energy cannot identify Visitors personally in this way); and count the number of anonymous users of its websites. Secret Energy uses web beacons to count the number of times that its advertisements and web-based e-mail content are viewed. Secret Energy combines web beacon information with cookies to track activity on its website originating from advertisements and web-based e-mail content.


For Support Information

Secret Energy uses information that you provide to it via telephone calls, chat, e-mail, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, Secret Energy will use the information to establish your account. Information you submit in writing, such as chat, e-mail, and web form information is archived and may be tied to information that Secret Energy collects about your web visits. Your telephone call may be recorded for training purposes and Secret Energy may enter information you provide via telephone into its systems to use for the purposes described in this paragraph.

Secret Energy's Disclosure of Personal Data to Regulatory Agencies

Secret Energy transfers Personal Data to third parties, including without limitation, law enforcement agencies and consumer reporting agencies, under the following normal business procedures: Secret Energy uses a Visitor's IP address to help diagnose problems with its servers, and to administer its website. Secret Energy uses cookies to help it recognize Visitors as unique Visitors when they return to Secret Energy's website. Secret Energy also uses cookies to tailor content or advertisements to match your preferred interest; avoid showing Visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allow Secret Energy to understand how users use its site and to help it improve the structure of its website (Secret Energy cannot identify Visitors personally in this way); and count the number of anonymous users of its websites. Secret Energy uses web beacons to count the number of times that its advertisements and web-based e-mail content are viewed. Secret Energy combines web beacon information with cookies to track activity on its website originating from advertisements and web-based e-mail content. If you breach the Customer Agreement or other applicable Service Level Agreement, or if Secret Energy is under a duty to disclose or share your personal data in order to comply with any legal obligation, Secret Energy may disclose your information to a relevant authority. Disclosure may include, but is not limited to, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, Secret Energy may release the information it collects to third parties when Secret Energy believes that it is appropriate to comply with the law, to enforce its' legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct. Secret Energy may release the information it collects to third parties, where the information is provided to enable such third party to provide services to Secret Energy, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Policy, and is permitted to use the information only for the purpose of providing services to Secret Energy.

User Choice

Subject to applicable law, you have the choice to and right to limit, restrict or deny Secret Energy's ability to share your Personal Data with third parties or use of your Personal Data for a purpose that is materially different from the purpose for which it was originally collected or authorized by you. In order to exercise your right to choose, please contact us at support@Secret Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page. Please note, in the absence of any notice to the contrary, you expressly grant Secret Energy permission to share your Personal Data at Secret Energy's discretion.

Security and Integrity of your Personal Data

Secret Energy intends to protect and secure your Personal Data in accordance to the terms of this Privacy Statement and the Customer Agreement, and has implemented physical, administrative and technical measures designed to protect your Personal Data from unauthorized access, use or disclosure. These industry-standard safeguards are consistent with the ISO/IEC 27001:2013 standard, and include without limitation encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based secure sockets layer encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access. Secret Energy requires all Secret Energy business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by Secret Energy in furtherance of our provision of a Secret Energy Resource to you. To learn more about Secret Energy's contractor requirements, please contact us at privacy@Secret Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page.

Access to your Personal Data

You control access to Personal Data maintained or stored by you via Secret Energy's web-based interface for account management. You may update your information at any time. You may cancel your account at any time and may request that your personal information be deleted from Secret Energy's databases, with the exception of: network access logs, which may be stored for any duration of time at Secret Energy's discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Secret Energy management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Customer Agreement and applicable Service Level Agreement has resulted in cancellation of your account (as defined by revocation of your permission to utilize Secret Energy's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of Secret Energy's services in the future by the offending individual. Upon request, Secret Energy will grant you reasonable access to Personal Data maintained by Secret Energy about you. In addition, we will take reasonable steps to correct, amend or delete information that is demonstrated by you to be inaccurate, incomplete or processed in violation of applicable law. Unless required by law, Secret Energy will not permit you to access the Personal Data of any Data Subject other than yourself.

International Transfers of Personal Data

Secret Energy is an international organization headquartered in the United States of America (the "US"). By utilizing a Secret Energy Resource, you expressly consent to Secret Energy's access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction. In addition to its obligations under US law, Secret Energy supplements the protection of the international transfer of your Personal Data by observing numerous industry best practices.

Sensitive Information

Secret Energy will not intentionally collect or maintain, and requests that you do not provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information. If you host any material or information that is sensitive and/or subject to the Graham-Leach Bailey Act, the Health Information Privacy Portability and Accountability Act, or any other law or regulation, such information and compliance with applicable privacy laws remains solely your responsibility. Secret Energy is not responsible for any sensitive information stored by you on its system.

Children's Online Privacy Protection

Secret Energy's current primary services are not designed for or directed to children under thirteen (13) years of age and Secret Energy will not intentionally collect or maintain information about anyone under thirteen (13) years of age until Secret Energy Kids begins. This information will be amended when Secret Energy Kids launches.

Unmanaged Services

You bear sole responsibility for maintaining the security of any additional third-party add-ons that have been added by yourself and maintained in our system. You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using your Secret Energy Membership. In no event shall Secret Energy be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your own additional third party services.

Dispute Resolution

Please direct any complaints regarding this Privacy Policy to us at support@Secret Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page. We will attempt to resolve any such complaints in a reasonably timely manner and in accordance with this policy. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Enforcement

If you believe your Personal Data has been used in a way that is not consistent with this Privacy Policy, or if you have further questions regarding this Privacy Policy, please contact our Custodian of Records via email or by writing us at the following address: Custodian of Records Secret Energy Inc P.O. Box 69 Mesa Arizona 85211

Definitions

"Custodian of Records" means the Secret Energy employee described in Section 14 of this Privacy Policy. "Customer Agreement" means the Secret Energy Data Processing and Customer Agreement published here, as amended at Secret Energy's sole and absolute discretion from time to time. "IP" means any internet protocol address, including without limitation, unique and non-unique network addresses. "Personal Data" means any information relating to a Data Subject that you or your End Users directly or indirectly provide to us as part of the Secret Energy Services or any Data Subject's use of any Secret Energy Resource. "Privacy Policy" means this policy, as amended at Secret Energy's sole and absolute discretion from time-to-time. "Visitor" or "Visitors" means any individual(s) or entity(ies) that accesses, maintains, transmits, develops, acquires, operates or otherwise uses any Secret Energy Resource but is not a Customer.

Changes

Amendments to this Privacy Policy may be made at any time and you should check back frequently for any changes. Secret Energy will also provide public notice of amendments to this Privacy Policy on the appropriate Secret Energy Resource. Unless otherwise directed by you in writing to the Custodian of Records, you agree that Secret Energy shall have the right and ability to amend this Privacy Policy at Secret Energy's sole and absolute discretion and that you waive any requirement for specific or expressed acknowledgment or agreement to any such amendments or modifications. This Privacy Policy was last updated on May 14, 2018.

Verification

Secret Energy utilizes the self-assessment approach to assure its compliance with its Privacy Policy. Secret Energy regularly verifies that the Privacy Policy is accurate, comprehensive, prominently displayed, completely implemented and in conformity with applicable international law. Secret Energy conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once per year.

Acceptable Use Policy

This Acceptable Use Policy ("AUP") incorporates by reference your Secret Energy Customer Agreement ("Agreement") and represents a Service Level Agreement between you and Secret Energy. All terms not specifically defined in this AUP shall have the corresponding meaning provided in the Agreement. Your services may be suspended or terminated for violation of this AUP in accordance with your Membership Agreement with Secret Energy. Inquiries regarding the AUP should be directed to support@secretenergy.com

Abuse

  • You may not use Secret Energy's network or services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including without limitation:
  • Use of a members Secret Energy account without the owner's authorization;
  • Disruption or interference of any service, data system, network, computer or communications system, software application, or network or computing device;
  • Unauthorized collection or use of e-mail addresses, screen names or other identifiers (including, without limitation, phishing, Internet scamming, password engineering, scraping and harvesting);
  • Use of any false, misleading, or deceptive name or header information on your page, in an email, or a newsgroup posting;
  • Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
  • Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software.
  • Any conduct that is likely to result in retaliation against the Secret Energy network or website, or Secret Energy's employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS) or any other digital attack;
  • Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;

Excessive Use of System Resources

You may not use any shared system provided by Secret Energy in a way that unnecessarily interferes with the normal operation of the shared system, or that consumes a disproportionate share of the resources of the system. You agree that Secret Energy may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, or has the potential to infect or corrupt the system or other data that is stored on the same system.

Vulnerability Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of a Secret Energy system or network, or to breach the Secret Energy security or authentication measures, whether by passive or intrusive techniques, without Secret Energy's express written consent. If you are a Secret Energy customer and need to perform a penetration test, let us know beforehand by emailing support@secretenergy.com

Newsgroups, Chat Forums, Other Networks

You must comply with the rules and conventions for postings to any WhatsApp group, bulletin board, chat group or other forum in which you participate, such as Internet Relay Chat and USENET groups including their rules for content and commercial postings. You must comply with the rules of any other network you access or participate in using your Secret Energy services. A breach of any of the provisions of this section may result in immediate termination of your Membership and User Agreement with Secret Energy.

Offensive Content

You may not publish, transmit or store on or via the Secret Energy network or equipment any content or links to any content that in Secret Energy's belief:

  • constitutes, depicts, fosters, promotes or relates in any manner to child sexual abuse, bestiality, or non-consensual sex acts;
  • is excessively violent, incites violence, threatens violence or contains harassing content or hate speech;
  • is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • is defamatory or violates a person's privacy;
  • creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security or interferes with an investigation by law enforcement;
  • improperly exposes trade secrets or other confidential or proprietary information of another person or business;
  • is intended to assist others in defeating technical copyright protections; infringes on another person's copyright, trade or service mark, patent or other property right;
  • promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
  • is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Secret Energy; or
  • is otherwise malicious, fraudulent or may result in retaliation against Secret Energy by offended viewers.

This list includes examples of content that Secret Energy may deem inappropriate but prohibited content is not limited to the aforementioned list.

Intellectual Property

You may not use Secret Energy's network or services to download, publish, display, distribute, copy or otherwise use or make available in any manner any text, music, software, art, image or other work protected by intellectual property law unless:

  • you have been expressly authorized by the owner of the intellectual property; or
  • you are otherwise authorized by established intellectual property law.

It is Secret Energy's policy to terminate or suspend the services of Customers who are repeat infringers, but Secret Energy at all times reserves the right to terminate or suspend services based upon a single incident.

Live Events

Secret Energy may prohibit you from doing any streaming and/or live events from our sites where there is a risk, in Secret Energy's discretion, that the event may violate Sections 5 and/or 6 above.

Changes

Amendments to this AUP may be made at any time and you should check back frequently for any changes. This policy was last updated on May 24, 2018.

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