Certain types of goods are exempt from being returned or refunded these products include downloadable software, online courses, e-Books, downloadable frequencies, and products that have been opened. Once the seal is broken the products energetic potential and integrity is exposed. All other products not included in these categories must be returned for exchange or refund at a maximum of 14 days after arrival.
There are certain situations where only partial refunds are granted: (if applicable) you will be provided with shipping instructions to return the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus the shipping and restocking fee for the item(s) purchased.
If you refund has been approved and you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and wait for further instructions on where to send your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IMPORT TAXES You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. DECLARATION OF VALUE AND PRODUCT DESCRIPTION Due to International laws, Secret Energy states the full value of your order on the shipping label. For higher probability of delivery and reduced customs fees we ship DHL International Airmail on International orders. We will simply indicate the quantity of all the products you ordered along with the following product description, "Natural Products for Personal Use." So, for example, if you ordered 4 each of 2 different products, for a total cost of 300 dollars, we will state the following on the shipping label: Quantity / Description / Cost 8 / Natural Products for Personal Use / $30.00 YOUR SHIPPING ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS Please make sure your shipping address, phone number, and email are full and complete on your order. The phone number or email may be used by DHL to contact you in case the mail carriers have problems delivering your order. CUSTOMS INFORMATION Secret Energy will not be liable for packages refused or held by customs for delivery we request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges secretenergy.com has incurred during shipping, such as warehousing fees, return postage fees, etc. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds are not available if you choose Global Priority Mail by DHL as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.
Secret Energy may use your Personal Data to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of Secret Energy's website, and to enable Secret Energy to review, develop and continually improve the products, services and offers that it provides. Secret Energy also uses this information to prevent or detect fraud or abuses of Secret Energy's website and to enable third parties to carry out technical, logistical or other functions on its behalf.
Secret Energy uses Personal Data to send information about Secret Energy to Visitors and to contact them when necessary. Secret Energy also uses the information that it collects to improve the content of its website and as training aids for its employees. Visitors have discretion as to whether to grant information to Secret Energy upon Secret Energy's request for information.
Secret Energy may ask Customers to enter credit card or account information in order to process orders for services placed with Secret Energy. Financial information provided via its website is transferred over a secure connection via Paypal, a payment processing company. Secret Energy does not collect this information and will not authorize the release of the information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes by Paypal. Credit card numbers are used by Paypal only for processing payments and are not used for any other purposes. Secret Energy entered into a written agreement with Paypal and it will continue to enter into written agreements with third parties that provide credit card processing services. Secret Energy will ensure that appropriate security and confidentiality measures are in place in safeguarding your personal data.
Secret Energy uses information that you provide to it via telephone calls, chat, e-mail, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, Secret Energy will use the information to establish your account. Information you submit in writing, such as chat, e-mail, and web form information is archived and may be tied to information that Secret Energy collects about your web visits. Your telephone call may be recorded for training purposes and Secret Energy may enter information you provide via telephone into its systems to use for the purposes described in this paragraph.
Subject to applicable law, you have the choice to and right to limit, restrict or deny Secret Energy's ability to share your Personal Data with third parties or use of your Personal Data for a purpose that is materially different from the purpose for which it was originally collected or authorized by you. In order to exercise your right to choose, please contact us at [email protected] Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page. Please note, in the absence of any notice to the contrary, you expressly grant Secret Energy permission to share your Personal Data at Secret Energy's discretion.
Secret Energy intends to protect and secure your Personal Data in accordance to the terms of this Privacy Statement and the Customer Agreement, and has implemented physical, administrative and technical measures designed to protect your Personal Data from unauthorized access, use or disclosure. These industry-standard safeguards are consistent with the ISO/IEC 27001:2013 standard, and include without limitation encryption of credit card information, password and/or cryptographic key-based authentication controls on servers which house personal information, browser-based secure sockets layer encryption, and other storage system access control mechanisms to protect the integrity of internal databases and prevent unauthorized access. Secret Energy requires all Secret Energy business partners and vendors to provide the same or greater protections for any Personal Data that is disclosed by Secret Energy in furtherance of our provision of a Secret Energy Resource to you. To learn more about Secret Energy's contractor requirements, please contact us at [email protected] Energy.com, or via postal mail or facsimile using contact information found on Secret Energy's About Us page.
You control access to Personal Data maintained or stored by you via Secret Energy's web-based interface for account management. You may update your information at any time. You may cancel your account at any time and may request that your personal information be deleted from Secret Energy's databases, with the exception of: network access logs, which may be stored for any duration of time at Secret Energy's discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Secret Energy management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Customer Agreement and applicable Service Level Agreement has resulted in cancellation of your account (as defined by revocation of your permission to utilize Secret Energy's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of Secret Energy's services in the future by the offending individual. Upon request, Secret Energy will grant you reasonable access to Personal Data maintained by Secret Energy about you. In addition, we will take reasonable steps to correct, amend or delete information that is demonstrated by you to be inaccurate, incomplete or processed in violation of applicable law. Unless required by law, Secret Energy will not permit you to access the Personal Data of any Data Subject other than yourself.
Secret Energy is an international organization headquartered in the United States of America (the "US"). By utilizing a Secret Energy Resource, you expressly consent to Secret Energy's access, maintenance, transmission and/or use of your Personal Data outside of your country of residence, regardless of location or jurisdiction. In addition to its obligations under US law, Secret Energy supplements the protection of the international transfer of your Personal Data by observing numerous industry best practices.
Secret Energy will not intentionally collect or maintain, and requests that you do not provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information. If you host any material or information that is sensitive and/or subject to the Graham-Leach Bailey Act, the Health Information Privacy Portability and Accountability Act, or any other law or regulation, such information and compliance with applicable privacy laws remains solely your responsibility. Secret Energy is not responsible for any sensitive information stored by you on its system.
Secret Energy's current primary services are not designed for or directed to children under thirteen (13) years of age and Secret Energy will not intentionally collect or maintain information about anyone under thirteen (13) years of age until Secret Energy Kids begins. This information will be amended when Secret Energy Kids launches.
You bear sole responsibility for maintaining the security of any additional third-party add-ons that have been added by yourself and maintained in our system. You are solely responsible for ensuring compliance with any and all applicable privacy guidelines and regulations for all jurisdictions in which you may operate with respect to appropriate practices for the collection, storage, and dissemination of personal information using your Secret Energy Membership. In no event shall Secret Energy be held liable for your failure to adopt and/or practice appropriate measures for safeguarding personal information stored within or transmitted through your own additional third party services.
This Acceptable Use Policy ("AUP") incorporates by reference your Secret Energy Customer Agreement ("Agreement") and represents a Service Level Agreement between you and Secret Energy. All terms not specifically defined in this AUP shall have the corresponding meaning provided in the Agreement. Your services may be suspended or terminated for violation of this AUP in accordance with your Membership Agreement with Secret Energy. Inquiries regarding the AUP should be directed to [email protected]
You may not use any shared system provided by Secret Energy in a way that unnecessarily interferes with the normal operation of the shared system, or that consumes a disproportionate share of the resources of the system. You agree that Secret Energy may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, or has the potential to infect or corrupt the system or other data that is stored on the same system.
You may not attempt to probe, scan, penetrate or test the vulnerability of a Secret Energy system or network, or to breach the Secret Energy security or authentication measures, whether by passive or intrusive techniques, without Secret Energy's express written consent. If you are a Secret Energy customer and need to perform a penetration test, let us know beforehand by emailing [email protected]
You must comply with the rules and conventions for postings to any WhatsApp group, bulletin board, chat group or other forum in which you participate, such as Internet Relay Chat and USENET groups including their rules for content and commercial postings. You must comply with the rules of any other network you access or participate in using your Secret Energy services. A breach of any of the provisions of this section may result in immediate termination of your Membership and User Agreement with Secret Energy.
You may not publish, transmit or store on or via the Secret Energy network or equipment any content or links to any content that in Secret Energy's belief:
This list includes examples of content that Secret Energy may deem inappropriate but prohibited content is not limited to the aforementioned list.
You may not use Secret Energy's network or services to download, publish, display, distribute, copy or otherwise use or make available in any manner any text, music, software, art, image or other work protected by intellectual property law unless:
It is Secret Energy's policy to terminate or suspend the services of Customers who are repeat infringers, but Secret Energy at all times reserves the right to terminate or suspend services based upon a single incident.
Secret Energy may prohibit you from doing any streaming and/or live events from our sites where there is a risk, in Secret Energy's discretion, that the event may violate Sections 5 and/or 6 above.
Amendments to this AUP may be made at any time and you should check back frequently for any changes. This policy was last updated on May 24, 2018.